If you're a first-time traveler to Japan and unsure about what to do at Narita or Haneda airports, the volunteer group "Skylets" can assist you with tasks like purchasing an IC card (SUICA), buying rail or limousine bus tickets, picking up your Wi-Fi or SIM, and guiding you to the right place to catch a train, bus, or taxi.

While you can manage these tasks on your own, it might be a bit chaotic and take twice as long. After a long flight, knowing that "Skylets" is there to help can be incredibly reassuring and make you feel safe.

Riko and Hide from Skylets greeted a family group at Narita Airport on December 13, 2025. The group’s leader, Emille, shared a post on her Facebook page.

Original French:

Jour #1: 13 décembre 2025

Arrivée à l’aéroport de Narita !

À peine débarqués, nous avons été accueillis par Hide Fukuyama, un guide bénévole de Skylets, un organisme japonais qui offre à très peu de frais un accompagnement aux voyageurs à leur arrivée à l’aéroport — et ce, dans plusieurs langues.

Leurs services :

Vérification du bon fonctionnement de nos eSIM

Activation et test de nos cartes SUICA

Aide pour l’achat de nos billets de train

Explications claires pour rejoindre notre hôtel

Accompagnement jusqu’à la plateforme d’embarquement de la station de train pour se rendre à l’hôtel

Hide nous a aussi remis des directives détaillées pour chaque étape du trajet jusqu’à notre hôtel. Il pouvait même nous accompagner jusqu’à l’hôtel si nécessaire, mais ses indications étaient si bien expliquées que nous nous sommes sentis tout de suite autonomes. Il a fait un bout de trajet avec nous. Une attention qui fait toute la différence après un long vol !

J’avais réservé ses services en septembre, et je ne peux que recommander cette initiative : rassurant, chaleureux et incroyablement pratique pour bien commencer un voyage au Japon.

Une arrivée sous le signe de la bienveillance… et déjà un premier coup de cœur pour l’hospitalité japonaise.

English translation: 

Day #1: December 13, 2025
🇯🇵✨ Arrival at Narita Airport!
Barely had we landed when we were welcomed by Hide Fukuyama, a volunteer guide from Skylets, a Japanese organization that offers personalized assistance to travelers at very low cost — and in several languages. 🙏
Their services:
✔️ Checking the proper functioning of our eSIM
✔️ Activation and testing of our SUICA cards
✔️ Purchase of our train tickets
✔️ Clear instructions to reach our hotel
✔️ Accompaniment to the train station boarding platform to get to the hotel

Hide also gave us detailed instructions for each step of the journey to our hotel.

He could even accompany us to the hotel if necessary, but his directions were so well explained that we immediately felt independent.

He walked part of the way with us.

A thoughtful gesture that makes all the difference after a long flight!

I had booked his services in September, and I can only recommend this initiative: reassuring, warm, and incredibly convenient for starting a trip to Japan on the right note.

✨ An arrival marked by kindness… and already a first glimpse of Japanese hospitality that stole my heart. 

We, two of the Skylets members welcomed a family from Los Angeles in the afternoon of May 17, at Narita Airport.

We assisted them with purchasing PASMO PASSPORTs and bullet train tickets at terminal 1.

They were so delighted to get the IC cards with a cute design of Sanrio Hello Kitty.

Then we moved to terminal 2 by a shuttle bus, where they checked in the JAL counter to fly to Itami Airport.

The 23-year-old son showed us the detailed travel itinerary on his smartphone.

Mom said, “There’s one thing we were disappointed: We had tried hard to reserve tickets for Ghibli Park, but every time on the day of the tickets were issued, we ended up with no tickets. “

They were excited to eat genuine Sushi, Okonomiyaki, and Washoku, since they often eat Japanese food in their neighborhood.

They are visiting Kyoto, Osaka, Hiroshima, Himeji, and then going back to Tokyo.

Enjoy Japan!!